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(I-SoftwareNews.Com, April 04, 2013 ) Boca Raton, FL --- Clicktools is the leading solution to collect, centralize, and act on customer interactions, leveraging the power of CRM. Since 2001, Clicktools has helped organizations of all sizes and across industries improve customer experience.
From new lead capture to satisfaction surveys and everything in between, Clicktools helps keep customers engaged and active across marketing, sales, and support functions.
The Clicktools solution enables businesses to easily:
• Collect customer information through surveys, scripts, and forms.
• Centralize the collected data into a leading CRM system.
• Act on the insights automatically to deepen customer relationships.
Clicktools allows their clients to capture valuable customer feedback, bank it in their CRM system, and respond in ways that increase customer loyalty to their brand and products. This improves profitability and enhances the ability to improve customer experience, increase the value of CRM, and retain customers. It also gives customer-facing teams a 360-degree view of customers, which allows them to immediately identify issues, such as a dissatisfied client, and rapidly resolve the problem.
JL Haber, Vice President of Programming at Multi Media Productions, added, “As an innovator and a leader in the industry, Clicktools is a natural fit for our show. We choose guests that can offer real solutions to the challenges today’s businesses face. The Clicktools solution does just that. It solves the very important challenge of integrating customer feedback into CRM, so that critical customer interactions can be properly acknowledged and analyzed. We are excited to have them as a guest on our program.”
About 21st Century Business
21st Century Business is an award winning targeted business show that is independently produced by Multi-Media Productions. The show provides its business viewers an in depth opportunity to find solutions to the industry problems from some of the top business leaders from across the world. Each exclusive segment is taped in our state of the art South Florida Studio.
Once selected, companies are able to present their story and solutions to industry problems in an exclusive way that sets their company apart from the others. With more than 6,000 companies participating on over 600 shows, 21st Century Business continues to be the premier and targeted outlet for the latest business stories.
21st Century Business airs on various national cable networks that are viewed by over 100 million viewers nationwide as well as internationally via DirecTV and Dish Network. The show can also be viewed through video on demand via http://www.21cbtv.com. The 21CBTV Series is also available at more than 27 prestigious college universities, including Carnegie Mellon University, Howard University, Dartmouth College and Georgetown University.
For specific market-by-market air dates and times, please e-mail Moniqueh@mmpusa.com. For more information, please visit http://www.21cbtv.com.
About Clicktools Ltd.
Clicktools provides SaaS solutions that leverage CRM to collect, centralize, and act on customer interactions. Since 2001, Clicktools has helped organizations of all sizes and across industries improve customer experience. Thousands of marketing, sales, and support professionals worldwide use Clicktools to collect information through surveys, scripts, and forms; centralize the data in CRM; and act on insights to deepen customer relationships. Notably, Clicktools was the first survey provider to integrate with Salesforce™ and was an original member of the AppExchange®. The company is privately held with headquarters on the South Coast of England and a US-based office in Phoenix, Arizona. For more information, go to www.clicktools.com
MultiMedia Productions
Gila Stern
561-988-9449 ext 269
gstern@mmpusa.com
Source: EmailWire.Com 
Source: EmailWire.com
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