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(I-SoftwareNews.Com, April 05, 2013 ) SAN DIEGO, CA -- The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, is hosting its 2013 Technology Services World (TSW) Best Practices conference on May 6-8 in Santa Clara, California. The conference is touted as the premier source of peer learning, networking, and idea sharing within the technology services sector.
The keynote lineup for TSW Best Practices includes senior executives from a wide range of leading organizations including BMC Software, PTC, PwC, salesforce.com, the San Francisco 49ers, and TSIA. Topics are unique and varied, with something for everyone in every technology services discipline.
Education sessions will include presentations from industry leaders Amdocs, Avaya, Brocade, Cisco Systems, Eastman Kodak, EMC, HP, LivePerson, Red Hat, Sage, Xerox, and more. Industry practitioners and thought leaders from pacesetting organizations will provide powerful insights and practical guidance on how to improve service operations.
Here is a preview of the top business issues included in the scheduled content tracks:
- Customer engagement models for cloud computing.
- Using social media to build community.
- Driving revenue growth and customer satisfaction through field service.
- Developing a comprehensive and effective support channel strategy.
- Managed services delivery models.
- Adapting professional services to Consumption Economics.
- How to align the organization to support SaaS solutions.
- Marketing education services.
The TSW EXPO will be bright and bustling, boasting the industry’s latest technological advances. TechFUTURES is brand-new to TSW and officially kicks off the conference on May 6. Attendees will gain a firsthand glimpse into a vision of where services technology is heading within the next three to five years. And TSIA’s vice president of technology research John Ragsdale will introduce delegates to some of the brightest products and services providers in tech services during the TechBEST Showcase, now it its second year running.
The much-anticipated 2013 Service Revolutions competition will take place on May 8, where up to ten finalist companies will demonstrate their latest services technology innovations onstage in front of a live audience consisting of hundreds of services industry practitioners and a panel of industry experts. Audience vote determines the winners of this competition, who will walk away with the coveted TSIA Vision Award.
“We’re bringing the industry’s most accomplished thought leaders together in Santa Clara to share their best practices with TSW attendees,” said J.B. Wood, president and CEO of TSIA. “These discussions will be around critical topics for technology services professionals from all branches of the industry. Conference-goers will connect with peers, learn the best practices available today, and discover what’s really driving our industry. There’s no other place where these professionals can attain this level of robust insights and connections. It’s best-in-class technology services education.”
TSW events have a strong reputation for delivering a solid program filled with impactful content. Visit www.technologyservicesworld.com.
About TSIA
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology. www.tsia.com
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TSIA
Suzanne Hite
410-774-5322
suzanne.hite@tsia.com
Source: EmailWire.Com 
Source: EmailWire.com
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