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(I-SoftwareNews.Com, September 28, 2016 ) London, UK -- Blue Square Management, a SEO and Internet Marketing agency based in Orpington, on the borders of London and Kent, has recently launched an online reputation management software to help businesses get feedback from their customers and clients.
"We all do it, whether we are looking to buy a new TV or washing machine, booking a holiday or thinking of trying the new restaurant that has recently opened locally...we look for reviews online," said Paul Birkett, business owner of Blue Square Management. "The same is true for when people are looking to hire the services of a business. Whether that be a local plumber, a solicitor or even a national car break down recovery provider. As consumers, we still want to see what people are saying about the business before we hand over our hard earned money."
Recent statistics from numerous sources all come to the same conclusion, that getting customer feed is vital to build a successful business.
o According to BrightLocal, "88% of consumers say that they trust online reviews as much as personal recommendations."
o While a report from Invesp said that "Customers spend 31% more with a business that has "excellent" reviews."
o Finally, from Software Advice, they said that "Buyers consult reviews early in the search, with 68% reading reviews as they build their shortlist."
Blue Square Management's online reputation management software allows businesses to ask for honest feedback about their services or products that they have provided to their customers or clients. The software is easy to use and allows businesses to get feedback in four easy steps:
o STEP 1: The business simply adds their customer's details into the software. All they need is their customer's mobile phone number and/or email address to get started. The reputation tool does the rest. Zero technical skills required.
o STEP 2: Customers receive a simple single-question survey via text message and/or to their inbox. The businesses recent customer responds sharing their experience about your product/service and based on predetermined settings, are routed to post a review online or a company branded page matching the sentiment of their feedback!
o STEP 3: Positive responders are immediately asked to leave a review on top sites like Google, Yelp or Facebook. The reputation software automatically launches the application or page instantly on the customer's mobile device or desktop browser.
Negative responders are directed to a feedback form and asked how your business can improve based on their experience. The feedback funnel catches any potentially negative reviews before they can show up online.
o STEP 4: Complete Reputation Management Platform. The business is able to manage customer feedback and online reviews in one simple to understand dashboard that displays their overall feedback and online rating score of their business. Email and text alerts notify them and their staff to new ratings or reviews as soon as they happen.
"We believe that this new online reputation management tool is a simple and low cost solution to help businesses build, not only their reputation, but to build their brand online," commented Paul Birkett. "It not only allows businesses to promote the great service that they provide, but also allows them to follow up any negative feedback and gives them the opportunity to put right any issues."
About Blue Square Management:
Founded in 2010, Blue Square Management is an Orpington, London and Kent based provider of SEO, Reputation Management, Online Video Marketing and web design services to help businesses, small or large, improve their online presence and grow their businesses. As an internet marketing company, Blue Square Management not only help business in the UK, they offer their services globally, from the USA to Europe, Australia to Canada and everywhere in between. For more information call +44 (0) 1689 602 248 or visit their website http://www.bluesquaremanagement.com . Subscribe to their YouTube Channel: https://www.youtube.com/user/BlueSquareManagement
Blue Square Management
Paul Birkett
+44(0)1689 602 248
info@bluesquaremanagement.com
Source: EmailWire.Com 
Source: EmailWire.com
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