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(EMAILWIRE.COM, May 03, 2010 ) SAN DIEGO, Calif., May 3, 2010 – Five pre-conference professional development courses kicked off the learning sessions at Technology Services World (TSW) today in Silicon Valley. TSW, being held May 3-5, is the industry’s premier technology services conference, and is hosted by the leading professional association of the technology services industry—TSIA. Service and support experts have converged for this three-day event to explore the exploding cloud computing and social media phenomenons as well as to learn tactics for improving organizational efficiencies in the areas of services delivery, engineering, operations, and leadership.
The pre-conference courses, presented by TSIA featured faculty, were held from 8 a.m. to 2 p.m. and covered the industryÂ’s hottest topics: growing the customer base, developing effective support portfolios, pricing technology services, identifying social media best practices, and driving customer adoption.
The pre-conference roster included:
• “Building a Customer Experience Management Strategy to Acquire, Retain, and Grow Your Customer Base,” presented by Dennis Gershowitz, principal, and Bill Moore, director of CEM training for DG Associates
• “Grow Your Top Line: Designing, Marketing and Selling Support Packages,” presented by Francoise Tourniaire, owner of FT Works
• “Pricing Technology Services,” presented by Timothy Matanovich, president of Value and Pricing Partners, LLC
• “Social Media Tools: Picking the Right Technology Strategy for Service and Support,” presented by David Kay, principal of DB Kay & Associates
• “Value Realization Workshop,” led by Mark Sloan, COO of RTM Consulting
Technology Services World is the preeminent source of learning and peer networking in the services industry. More information on this event can be found at www.technologyservicesworld.com. The Technology Services World blog—http://blog.technologyservicesworld.com/—will be up and running throughout the event.
About TSIA
The Technology Services Industry Association (TSIA) is the leading professional association of the technology services industry. Our ranks include thousands of services executives, managers, and professionals from around the globe, representing the worldÂ’s leading enterprise and consumer technology companies, as well as scores of innovative small and midsize businesses across nine vertical industries. TSIA was formed in 2009 through the merger of the technology services industryÂ’s three leading associations: the Association for Services Management International, the Service & Support Professionals Association, and the Technology Professional Services Association. www.tsia.com.
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TSIA
Suzanne Hite
410-774-5322
suzanne.hite@tsia.com 
Source: EmailWire.com
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