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(EMAILWIRE.COM, August 11, 2010 ) SAN DIEGO, CA – The Technology Services Industry Association (TSIA), the world’s leading association for today’s technology services organizations, has introduced its new Support Services Benchmark Survey—the most comprehensive source for support operations seeking to gather comparative data, discover industry best practices, and assess organizational health. Launched in July and open to TSIA member companies, it is the most complete and relevant benchmarking study to-date for support operations.
The TSIA Support Services Benchmark gives companies a birdÂ’s-eye view of how their support services practices and business outcomes stack up against the industry and peer groups. It also enables them to gain perspective on their support services business challenges: Are they unique? Are others facing the same challenges? Additionally, companies that participate in the Support Services Benchmark are able to justify below-the-line investments in selling, marketing, services engineering, and service operations. It also allows them to defend hiring and resource management decisions.
The TSIA Support Services Benchmark is a set of 256 questions spanning five separate categories: support services, customer satisfaction, financials, entitlements, and demographics. Once the organization has completed the survey, the TSIA Research team analyzes the data and produces a report of overall company/organization health. The analysis and recommendations coming out of this survey are voluminous, enlightening, and laser-focused.
“The insight that companies and organizations gain as a result of participating in TSIA’s Support Services Benchmark survey is remarkable,” said Tim Flannery, senior director of research and advisory support services for TSIA. “To have the ability to benchmark nearly every facet of your support services operation against like member companies is an opportunity that is not able to be duplicated anywhere else, in any fashion, outside of TSIA.”
More information on the new TSIA Support Services Benchmark Survey can be found at www.tsia.com/support_services/ss_benchmarking.
About TSIA
The Technology Services Industry Association (TSIA) is the leading association for the technology services and support industry. Our ranks include thousands of services executives, managers, and professionals from around the globe. These leaders represent the worldÂ’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies and carriers, healthcare and healthcare IT, and industrial automation. www.tsia.com
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TSIA
Suzanne Hite
410-774-5322
suzanne.hite@tsia.com 
Source: EmailWire.com
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