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Software Links: Application Software, Enterprise Software, Virus Software Home > Software News: Watch News Feed Bestsellers Software Search Software News: Software News | Submit Press Release | Motorola Services Exec Shares “Bright Spot” Story and Wins Recognition at Technology Services World Las Vegas (EMAILWIRE.COM, October 22, 2010 ) LAS VEGAS, NV & SAN DIEGO, CA, October 22, 2010 – In his opening keynote at Technology Services World 2010 Las Vegas, October 18–20, TSIA executive director Thomas Lah outlined six change management tactics services organizations can pursue to help drive “services transformation” within their companies. One key tactic is to focus on “bright spots,” which is the practice of focusing on what a company has done that has resulted in some type of success. During the keynote session, services executives were asked to share their success stories, with the winning submission the recipient of a 2010 iPad. The winner, Motorola’s Mark Molloy, was chosen by Lah and TSIA president and CEO J.B. Wood. Molloy was honored on Wednesday, October 20, during the conference-closing awards luncheon and ceremony. Molloy’s story focused on how his company’s leadership came to recognize services as a valuable differentiator of the product brand and what it has meant to the service organization. His complete story may be viewed at http://thomaslah.wordpress.com/2010/10/21/the-bright-spot-winner/. Technology Services World is the preeminent source of learning and peer networking in the services industry. More information on this event can be found at www.technologyservicesworld.com. About TSIA TSIA is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. http://www.tsia.com. ### TSIA Suzanne Hite 410-774-5322 suzanne.hite@tsia.com Source: EmailWire.com Media Sponsor Watch the latest videos on YouTube.com

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