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(I-SoftwareNews.Com, November 04, 2017 ) Unified communication as a service (UCaaS) is a digital platform for advanced connectivity, supporting functions like telephony including mobile support, directory services, call, multimedia, conferencing consisting of audio, video and web, instant and presence messaging, and email with voice mail and unified messaging, within an organization. UCaaS is a model wherein a variety of collaboration and communication packages and applications are outsourced to a third-party vendor and provided over a network. It is based on cloud computing, over the Internet Protocol (IP) network and supports wide range of users across small scale, medium scale and enterprise scale industry, thereby being the chief driver of global UCaaS market.
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UCaaS has two approaches namely: single-tenant and multi-tenant. Single-tenant approach provides all users a common software platform, which can be deployed with on-site applications. On the other hand, multi-tenant approach is virtualized, wherein users receive their own software instance. Both the multi-tenant & virtualized architectures are based on cloud characteristics of shared infrastructure (for instance, data centers, blades, common equipment & racks), per-user-per-month pricing, and elasticity to dynamically subtract and add users. The global UCaaS market is segmented based on deployment model into on-premise model, cloud model and hybrid model. Additionally, UCaaS can be used as a combination of both the approaches, where companies can use on-premises for one section and on-cloud for the other section. It optimizes cost, improves productivity by consolidating services and equipment using common platform.
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The growing demand for UCaaS and its increased adoption in SMEs are factors expected to significantly contribute to the progress of the UCaaS market worldwide. In addition, the low operational cost of UCaaS solutions and its pay-per-use characteristics are also expected to boost the market. Currently, organizations prefer cloud-based integrated communication as it can be utilized by a varied array of end-users from industries such as IT & telecom, BFSI, and healthcare among others. UCaaS technologies provides enterprise messaging and presence technology, telephony and video conferencing. Due to its flexibility, high level of scalability and availability to core business tasks, it is adopted by a numerous organizations as it enhances business practices by reforming communication, & therefore increases revenues. Some of the major players in this market are Avaya Inc., Cisco Systems,
Global Unified Communication as a Service Market Players:
- Avaya Inc.
- Cisco Systems, Inc.
- Microsoft Corporation
- Alcatel-Lucent S.A.
- Hewlett-Packard Development Company L.P.
- IBM Corporation
- Visionoss Limited
- Verizon Communications Inc.
- Polycom, Inc.
- Computer Sciences Corporation
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Source: EmailWire.Com 
Source: EmailWire.com
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