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(I-SoftwareNews.Com, November 22, 2017 ) Live chat is a real-time communication between two users via computer. It is appropriate for low to moderately complex product support and is used by many organizations. It can also be a means of surveying customers without being intrusive. It is a part of multichannel customer service initiative. Live chat software allows website providers to interact directly with visitors on their websites or applications, through some combination of chat/instant messaging and survey forms. It is based on the client-server model, where a client can start a session after logging into a user account.
Analysts forecast the global live chat software market to grow at a CAGR of 7.98% during the period 2016-2020.
Covered in this report The report covers the present scenario and the growth prospects of the global Live Chat Software market for 2016-2020. To calculate the market size, the report takes into account the revenue generated from the sales of the Live Chat Softwares during the historical period.
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The market is divided into the following segments based on geography: - Americas - APAC - EMEA
Key vendors -LivePerson -Zendesk -LogMeIn -LiveChat -SnapEngage
Other prominent vendors -Comm100 -Freshdesk -Intercom -JivoSite -Kayako -LiveZilla -Olark -Provide Support
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Market driver -Increased need to improve CRM -Increase in adoption of live chat software in healthcare insurance industry -Advantages of live chat over other customer support options
Market challenge -Requirement of compliances -Increasing demand for web self-service -Lack of standardization
Market trend -Live chat software integration with social media -Increase in mobility -Growing popularity of live chat
Fundamentals of Table of Content:
PART 01: Executive summary PART 02: Scope of the report PART 03: Market research methodology PART 04: Introduction PART 05: Global construction market PART 06: Market drivers PART 07: Market trends PART 08: Global AEC market PART 09: Market segmentation by product PART 10: Geographical segmentation PART 11: Market challenges PART 12: Impact of drivers and challenges PART 13: Five forces model PART 14: Key vendor analysis PART 15: Key vendor profiles
Browse complete report @ http://www.reportsweb.com/global-live-chat-software-market-2016-2020
Key questions answered in this report - What will the market size be in 2020 and what will the growth rate be? - What are the key market trends? - What is driving this market? - What are the challenges to market growth? - Who are the key vendors in this market space? - What are the market opportunities and threats faced by the key vendors? - What are the strengths and weaknesses of the key vendors?
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Rajat Sahni
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Source: EmailWire.Com
Source: EmailWire.com
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