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  • Top Service Leaders Join TSIAÂ’s Support Services Advisory Board

     



    (EMAILWIRE.COM, March 23, 2012 ) SAN DIEGO, CA, March 22, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced the continued growth of its Support Services Advisory Board. Composed of thought leaders from top technology companies, the Support Services Advisory Board collaborates with TSIA executive management to strengthen the support services discipline, improve the operating results of support services businesses, and enhance support services careers by defining important industry issues, trends, and opportunities.

    TSIA is proud to announce its current Support Services Advisory Board members:

    • Kelly Truax, Vice President, Global Support and Deployment Operations, Dell
    • Charlotte Baker, CEO, Digital Hands
    • Cliff Wagner, Vice President, Customer Services, Personal Systems Group Americas, HP
    • Denise Rundle, General Manager Advertising and Consumer Services Globally, Microsoft
    • Bruce Duysen, Senior Director, Portfolio and Strategy, Motorola Solutions
    • Jeff Zimmerman, Vice President, Global Technical Support, NetApp
    • Marco Bill-Peter, Vice President, Global Support Services, Red Hat
    • Dean Robison, Senior Vice President, Global Services, salesforce.com
    • Dave Bakker, Senior Vice President, SITA Global Services, SITA
    • Kevin O’Reilly, Senior Director, CSS Marketing & Global Publications, Varian Medical Systems
    • Lauren Cosman, Director, North America Customer Support Centers, Xerox
    • Brad Smith, Vice President of Customer Experience, Yahoo!

    “With continual growth of the Support Services Advisory Board, we experience new ideas and collaborate on progressive methodologies for advancing the support services industry,” said J.B. Wood, president and CEO of TSIA. “Working with the board allows TSIA to expand upon our rich intelligence in this key area of technology services.”

    TSIA focuses its research, programming, services, and thought leadership around its key service disciplines of Education Services, Field Services, Professional Services, Service Revenue Generation, and Support Services. Through highly targeted, actionable research and benchmarking—including expert advice on timely topics such as cloud computing, maintenance pricing, and social media—TSIA helps member companies defend, optimize, and transform their support services businesses.
    More information on the Support Services Advisory Board can be found at http://www.tsia.com/support_services.html. More information on TSIA membership can be found at www.tsia.com or by e-mailing info@tsia.com.

    About TSIA
    The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the worldÂ’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology. www.tsia.com

    ###


    TSIA
    Suzanne Hite
    410-774-5322
    suzanne.hite@tsia.com

    Source: EmailWire.com

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