|
Home > Software News:
|
Watch News Feed
Bestsellers Software
|
(I-SoftwareNews.Com, August 24, 2018 ) The complexity of the communication environment in which the organizations operate now-a-days has increased. The communication taking place within the organization and outside the organization, such as clients’ and customers’ interaction needs to be analyzed whether or not the compliance requirement has been adhered to by the agents. Audio communication monitoring is a highly modified application that supports integration of all the multichannel communication within the organization and can be customized as per the requirements.
Download PDF brochure
The audio communication market is a growing market driven by various trends associated with the implementation with company’s operations. Vendors in this market are focusing on packaged solutions that can be integrated into other solutions, such as workforce management solution and analytics software. Audio communication monitoring is also integrated with real-time analytics and real-time guidance tools. The integration assists the end users in taking appropriate actions on customer and client conversations over a short period of time.
Major drivers of the market includes rising significance of the risk and compliance management, increase in the number of BPO services, and increasing significance on security and call monitoring. The audio communication monitoring market faces many challenges of data and information security concerns and increase in the number of players. Major factors that are restraining the growth of the market are lack of awareness and legacy architecture. Audio communication monitoring vendors see emergent opportunities for the higher adoption of audio monitoring due to factors such as enhancing customer experience and increasing the overall organizational productivity.
Globally, the market is growing owing to its implementation in APAC and RoW. In the audio communication monitoring market, North America is estimated to hold the largest market share, considering the technological advancement in the region and APAC has the fastest-growing market for the audio communication market due to huge investments being done in the region as compared to the others. The implementation of audio monitoring helps the organization in capturing and analyzing customer and client’s audio and voice interaction over the call. The analysis tracks the trends, quality throughout the call, and information that is being provided; assesses the areas of improvement; demonstrates the data into the dashboards; and reports to the upper level management for taking appropriate and timely decisions.
The table given below highlights the market size of the global audio communication monitoring from 2013 to 2020. The audio communication monitoring market is expected to grow from USD 795.4 Million in 2015 to USD 2,145.3 Million by 2020, at a Compound Annual Growth Rate (CAGR) of 21.9%. The global market is further segmented on the basis of applications, solutions and services, organization sizes, verticals, and regions.
Know More - https://www.marketsandmarkets.com/Market-Reports/audio-communication-monitoring-market-44915092.html
About MarketsandMarkets™
MarketsandMarkets™ provides quantified B2B research on 30,000 high growth niche opportunities/threats which will impact 70% to 80% of worldwide companies’ revenues. Currently servicing 7500 customers worldwide including 80% of global Fortune 1000 companies as clients. Almost 75,000 top officers across eight industries worldwide approach MarketsandMarkets™ for their painpoints around revenues decisions.
Our 850 fulltime analyst and SMEs at MarketsandMarkets™ are tracking global high growth markets following the "Growth Engagement Model – GEM". The GEM aims at proactive collaboration with the clients to identify new opportunities, identify most important customers, write "Attack, avoid and defend" strategies, identify sources of incremental revenues for both the company and its competitors. MarketsandMarkets™ now coming up with 1,500 MicroQuadrants (Positioning top players across leaders, emerging companies, innovators, strategic players) annually in high growth emerging segments. MarketsandMarkets™ is determined to benefit more than 10,000 companies this year for their revenue planning and help them take their innovations/disruptions early to the market by providing them research ahead of the curve.
MarketsandMarkets’s flagship competitive intelligence and market research platform, "Knowledge Store" connects over 200,000 markets and entire value chains for deeper understanding of the unmet insights along with market sizing and forecasts of niche markets.
MarketsandMarkets
Mr. Shelly Singh
1-888-600-6441
sales@marketsandmarkets.com
Source: EmailWire.Com 
Source: EmailWire.com
|
|
|
|
|
I-SoftwareNews.Com Sponsors
|
|
|
|
|
