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(EMAILWIRE.COM, May 07, 2008 ) San Diego, CA, May 7, 2008 – The Technology Professional Services Association (TPSA) Spring Summit, “Achievements in PS: Case Studies in Applied Innovation,” opened today with keynote presentations from many of the leading companies in the technology industry.
Helping set the stage for the event, Jeff Bane, vice president, Xerox Global Services Center of Excellence, presented “Leveraging Service Centers of Excellence.” Bane shared how Xerox Global Services’ utilization of a Centers of Excellence (COE) service strategy enabled dramatic improvements in program performance, customer satisfaction, and financial results.
“Implementation of our COE strategy allowed XGS to centralize escalations, tightly manage profit levers and initiatives, and improve support for delivery consultants and subject-matter experts as well as develop best practices and standards,” stated Bane.
“Xerox’s COE framework provides them the flexibility to deliver profitable revenue growth while optimizing services delivery. Their approach demonstrates clear accountability, reporting tools, management processes, and empowerment and incentives for account delivery leadership and teamwork across the Xerox organization,” commented Thomas Lah, executive director, TPSA.
The summit takes place May 4 – 6 in Santa Clara, CA. Conference highlights are available on the TPSA blog.
About TPSA
The Technology Professional Services Association (TPSA) is the only organization for executives who create, deliver, manage, measure, and optimize technology services in the worldÂ’s leading corporations. TPSA provides research, advisory services, industry insights, and collaboration platforms that help its members better manage the delivery of technology professional services. Visit www.tpsaonline.com.
About Xerox Corporation
Xerox Corporation is the world's leading document management technology and services enterprise. A $17 billion company, Xerox provides the industry's broadest portfolio of document processing systems and related supplies, as well as document management consulting and outsourcing services. Over the past 40 years, Xerox has demonstrated leadership in sustainability and citizenship in its products and its facilities and by investing in innovation that delivers measurable benefits to the environment. It is a member of the California Climate Action Registry and the United States Climate Action Partnership (USCAP). It was named to the Dow Jones Sustainability North America Index in recognition of its economic, environmental, and social performance, and it received the National Medal of Technology, the highest technology award in the United States, for its innovations.
TPSA
Diane Brundage
(408) 354-7136 x212
dbrundage@tpsaonline.com 
Source: EmailWire.com
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