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  • Compuware, Convergys Corporation, KANA Software, Language Weaver, LogMeIn, and TouchStar Honored for Innovative Industry Leadership

    (EMAILWIRE.COM, October 19, 2009 ) SAN DIEGO, CA – The Association for Services Management International (AFSMI), the Service & Support Professionals Association (SSPA), and the Technology Professional Services Association (TPSA) today announced the winners and finalists of the Fall 2009 Technology Services Recognized Innovator program at the Technology Services World (TSW) conference in Las Vegas. 

    In the TSW opening keynote awards ceremony today, Fall 2009 Recognized Innovator Awards were presented to:
    Innovation in Battling Complexity
    Winner: Convergys Corporation
    Finalist: KANA Software


    Innovation in Closing the Consumption Gap
    Winner: Language Weaver
    Finalist: LogMeIn

    Innovation in Service Economics
    Winner: Compuware
    Finalist: TouchStar

    “The awards align with our TSW conference theme, focusing on the challenges and opportunities facing the service and support industry, rethinking the ideas and approaches to services, how services link to product strategy, and how services can deliver new revenue streams. All of these winning service organizations have demonstrated success and leadership in those areas,” said CEO J.B. Wood.

    The Fall 2009 Recognized Innovator Awards honored technical support, professional services, and field service in three categories:
    Innovation in Battling Complexity. Rising complexity affects many areas of service and support operations; this award acknowledges real-world examples of how technology or services help companies thrive in complex environments.

    Innovation in Closing the Consumption Gap. The Recognized Innovator in this category successfully demonstrates how the company has leveraged their technology or services to improve or accelerate product consumption by customers.

    Innovation in Service Economics. Services executives are eager to identify new sources of revenue, and this award recognizes companies that deliver technology or services used to generate incremental services revenue or lower operational costs.

    “These Recognized Innovators are raising the bar for the entire service and support industry by successfully leveraging innovative technologies to deliver clearly documented business impacts to member companies," said John Ragsdale, vice president of technology research for the associations.

    Winners and finalists were selected by a panel of judges, including industry experts and association members. A report authored by Ragsdale detailing the winners and finalists in each category was distributed at the TSW conference. More information on TSW can be found at and


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