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(EMAILWIRE.COM, January 22, 2010 ) Herndon, Virginia – Axios Systems, the world’s leading independent provider of IT Service Management (ITSM) solutions, including assyst software, today reveals the results of a global survey that shows the majority of organizations now see the importance of a Service Catalog. A vast 64 percent of companies are currently implementing, or looking to implement, one in the next six months, while only a small percentage (3.6 percent) are not considering it at all.
Service Catalogs are seen as the method by which an organization can demonstrate the value of its services, services, while also accelerating ITIL maturity. Not implementing a Service Catalog can be detrimental to the continual improvement of the organization. Gartner Research explains, "To reduce costs in the business, IT organizations should develop an effective IT service catalog to connect IT capabilities with business outcomes."1
IT departments are recognizing the importance of a Service Catalog but are still finding it difficult to convince businesses of their value. The research indicates that 60 percent believe the decision makers within their organizations still do not understand the full value that can be delivered from a Service Catalog implementation.
According to the research, the majority (65 percent) of Service Catalog projects started, or those that will start soon, have been driven by the IT department, with just 24 percent being driven by the business. Only half (53 percent) of those surveyed believe they have a good understanding of what customers expect from the services that are provided. This finding indicates that, in order for a Service Catalog project to be a success, there is a need for increased knowledge and research, and more dialog between IT and service owners.
Ailsa Symeonides, Sales and Marketing Director at Axios Systems, says, “Gaining buy-in from the business is essential for a successful Service Catalog project. Axios can help IT departments build a strong and convincing business case around a Service Catalog implementation, which will enable them to prove its value.”
Sharon Taylor, ITIL V3 Chief Architect, adds, “By helping the business understand the benefits that will be derived by a Service Catalog implementation, IT will be able to prove its value. The challenges of implementing a Service Catalog project can be minimized if the IT department and the business realize they are working together to reach the same end goal.”
The study was conducted in November and December 2009, and is based on over 1200 IT professionals from North America, Europe and Asia.
1 A Checklist for Cost Optimization, Publication Date: May 12, 2009/ID Number: G00167576 - Gartner
About Axios Systems
Axios Systems is a leading provider of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSI) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity.
Benefiting from more than 20 years of development and investment around Best Practice principles, Axios SystemsÂ’ core solution, assyst, built around a market-leading Configuration Management Database (CMDB), intuitively steers users through the ITIL (Information Technology Infrastructure Library) processes which help organizations transition toward the next generation of ITSM and Service Desks. assyst offers a unique lifecycle approach to ITSM with the integration of all ITIL processes (including Incident, Capacity, Problem, Change, Asset, Configuration and Service Level Management), twelve of which have been verified by Pink ElephantÂ’s PinkVERIFY service as compatible with industry best practices (based on ITIL V3), in a fully integrated, out-of-the-box application. It empowers management with a dashboard-based transparent view of real-time performance against Service Level Agreements (SLA), and Operations Level Agreements (OLA).
Implementing assyst into an organization optimizes IT infrastructure efficiency, reduces overheads and lowers the total cost of IT ownership (TCO), helping to ensure a significant return on investment (ROI) with rapid time-to-value. Axios also offers a comprehensive set of consulting and training services to support ITSM best practices in an organization.
Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. AxiosÂ’ global presence is further strengthened with a worldwide network of partners. For more information, visit: www.axiossystems.com.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.
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Axios Systems
Jessica Baculik
(703) 326 9481
jessica.baculik@axiossystems.com 
Source: EmailWire.com
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