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(EMAILWIRE.COM, May 05, 2010 ) SANTA CLARA, Calif., May 5, 2010 – The Technology Services Industry Association (TSIA) honored Avaya, Vital Images, Xerox, and Taleo today as the most recent companies to successfully achieve certification in the association’s Organizational Development Program. The recognition took place at the Technology Services World conference in Silicon Valley.
The Organizational Development Program is an integrated certification program designed to help member companies assess, improve, and recognize their support operation capabilities. TSIA offers three certification programs: programs: J.D. Power and Associates Certified Technology Service & Support, TSIA Excellence in Service Operations, and TSIA Rated Outstanding.
Highlights of the honoreesÂ’ achievements included:
• Avaya — J.D. Power and Associates CTSS North America Award. Avaya was recognized for the second year in row and the auditors made special mention of the innovation they have applied to the way they communicate their commitment to customer satisfaction.
• Vital Images — J.D. Power and Associates CTSS North America Award. Vital Images was differentiated by their outstanding talent management practices, real-time display of metrics, and the practice of calling back abandoned calls.
• Xerox — J.D. Power and Associates CTSS North America Award. Xerox was recognized for the fourth year in a row. The auditors continue to be impressed by their use of the program as a stimulus to exceed customer expectations.
• Taleo — TSIA Rated Outstanding, Global Assisted Americas Support Center. Taleo demonstrated innovation in the introduction of the Customer Impact Index, providing their executive team a way to look at commonly shared metrics known to be critical to customer success and satisfaction.
“In today’s competitive environment, companies must continually stay at the top of their game with regard to delivering high levels of support through all their major support channels. These organizations have done that by meeting or exceeding the technical support operational standards that have been rigorously set by the industry,” said Tom Pridham, TSIA’s vice president and general manager of Organizational Development Services.
In addition, the following companies have also achieved certification in the program in the past 12 months, earning the Excellence in Service Operations Award designation:
• Hewlett-Packard PSG Commercial — North America Excellence in Service Operations
• Hewlett-Packard IPG/PSG Consumer — North America Excellence in Service Operations
• Schlumberger Information Solutions — Global Excellence in Service Operations
For information on TSIAÂ’s Organizational Development Program, visit http://www.tsia.com/awards_and_certifications/odp.html.
About TSIA
The Technology Services Industry Association (TSIA) is the leading professional association of the technology services industry. Our ranks include thousands of services executives, managers, and professionals from around the globe, representing the worldÂ’s leading enterprise and consumer technology companies, as well as scores of innovative small and midsize businesses across nine vertical industries. www.tsia.com.
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TSIA
Suzanne Hite
410-774-5322
suzanne.hite@tsia.com 
Source: EmailWire.com
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