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(EMAILWIRE.COM, May 04, 2011 ) SAN DIEGO and SANTA CLARA -- The Technology Services Industry Association (TSIA), the leading association for todayÂ’s technology services organizations, announced that Datacert, Datatel, Mako Surgical, and Riverbed Technology have been named winners of the Certified Support Staff Excellence Center Award, presented today at the Technology Services World conference in Santa Clara, California.
TSIA and Impact Learning Systems (ILS) have collaborated to offer this formal recognition for companies that achieve certification in the Support Staff Excellence (SSE) program. Support Staff Excellence, offered by TSIA and carried out by ILS, is a powerful staff development program that enables the delivery of a superior customer service experience through the development of the most critical service delivery resource a company has: its people.
The Certified Support Staff Excellence Center designation leverages performance metrics that ensure the entire service organization's staff internalizes key elements of the training program and can improve their interactions with customers on a sustained level.
Award designations for Spring 2011 include:
• Datacert – Certified Support Staff Excellence Center, Level I, First Year.
• Datatel – Certified Support Staff Excellence Center, Level I, First Year.
• Mako Surgical – Certified Support Staff Excellence Center, Level I, First Year.
• Riverbed Technology – Certified Support Staff Excellence Center, Level I, First Year.
“We couldn’t be more pleased to recognize these industry-leading companies for their achievement of this high industry standard,” said Tom Rich, senior vice president of programs for TSIA. “TSIA’s Support Staff Excellence program focuses on the key drivers in finding, motivating, and retaining top talent. With their Certified SSE Center designation, these organizations have demonstrated an enduring commitment to service excellence—a benefit for their customers, partners, and employees alike.”
SSE is based on a series of training programs for entry-level technical support and field service staff as well as supervisors and managers. The program follows a five-step design to drive service delivery efficiency improvements, reduce service staff attrition, and improve customer satisfaction scores. More information can be found at www.tsia.com/awards_and_certifications/support_staff_excellence.html.
About TSIA
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. We keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the worldÂ’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. www.tsia.com
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TSIA
Suzanne Hite
410-774-5322
suzanne.hite@tsia.com 
Source: EmailWire.com
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